At Siyah Wears, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, or defective product, we are here to help.
Exchange Policy
- Exchange requests must be made within 7 days of receiving your order.
- The product must be unused, unworn, unwashed, and in its original condition.
- The product must be returned with its original packaging, tags, and accessories.
- Exchange is only available for the same product or another available size, subject to stock availability.
- If the requested item is unavailable, we may offer an alternative product or another suitable solution.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photos/videos of the received product
- A brief description of the issue
After verification, Siyah Wears will arrange an appropriate replacement or solution.
Non-Exchangeable Items
We cannot accept exchanges for products that:
- Have been worn, washed, altered, or damaged after delivery
- Are returned without original tags or packaging
- Are returned after the applicable exchange period
- Show signs of use, perfume, makeup, stains, or other damage caused by the customer
Return Shipping
If the product is defective, damaged, or incorrectly delivered by Siyah Wears, we will cover the applicable return/exchange shipping cost.
For exchanges due to size or personal preference, return and reshipping charges may be the customer’s responsibility.
Refund Policy
Siyah Wears generally offers exchanges rather than cash refunds. Refunds may only be considered in cases where an appropriate replacement is unavailable or where required by applicable law.
How to Request an Exchange
To request an exchange, contact us with your order number and details of the issue:
Email: siyahwears05@gmail.com
WhatsApp/Phone: 0324-2431945
Our team will guide you through the exchange process.
Important Note
Please check your order carefully when it arrives. We recommend recording an unboxing video when opening your parcel, particularly for claims involving missing, damaged, or incorrect items.
Siyah Wears reserves the right to inspect returned products before approving an exchange.